Skills : Microsoft Office, Yardi, Customer Relations, Office Management, Operations Management, Human Resources, Administrative Support, Team Building, Employee Relations, Billing. Ensured all departmential staff was properly trained on all Hotel Property Policy and Procedures. Tips for Creating a Great Hotel General Manager CV. Menu Close Resumes; Articles ; Menu. Managed human resource and recruitment initiatives improving the onboarding process by reducing time and expense. Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer; ensures core elements of the service strategy are in place to produce the desired results. Directed daily operations of an independent, mid-sized facility providing nightly, long-term, and contractual lodging with responsibility for guest satisfaction, revenue, occupancy and reservations, cleanliness, and general maintenance. Worked with executive chef and food and beverage director to provide extravagant banquets and also cater cozy conversation circles for the guests. Securing expanded the client base by planning and executing dynamic marketing with the local chamber of commerce, organizations, and media. Seeking a challenging position, where I may use my qualifying skills to be an asset to a dynamic company. Leveraged proven coaching and mentoring talents to develop an innovative, goal-focused team that worked cooperatively to provide superior standards of service and support to hotel guests. Hotel General Manager Resume Sample 4.5. You should be specific and state which job you are applying to.3. Summary : Hotel General Manager with over 7+ years progressive experience in strategic planning, improving operational efficiency, team building and project management for the Hospitality industry. Skills : Guest Service Relations, Supervisory Management, Record Keeping, Office & Clerical, Banking, Inventory, Budgets, Scheduling, Cashiering, Cooking, Food & Safety Certified, Bartender Operators License, and Organized. Developing and implementing appropriate plans to resolve unfavorable trends and enhance sales. Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes. Observed and monitored employee's performance to make sure that the company rules and regulations are being followed. Responsible for financial analysis, public relations, human resources, accounting, and payroll. Perform market analysis to develop a new business plan to migrate the business to a different type of restaurant with capital investment. Responsible for handling operations on a day to day basis. Skills : Inventory Management, Team Building, Product Purchasing, Conflict Resolution, Deductive Reasoning, Restaurant Management, Retailer And Retailer Management, Loss Prevention, and Public Relations. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Resume Examples; Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. Ensures cleanliness and sanitation of the interior and exterior of the hotel. Ensuring store/district compliance with company operating policies and procedures. Skills : Microsoft Office And Quick Books Software. The department or division that the manager will handle 3. Summary : Seeking a responsible and challenging position that will utilize my education, experience and problem solving resolution skills while offering the opportunity for personal and professional growth. Skills : Inventory Management, Maintenance And Testing, Mechanical Systems, Blueprint Interpretation, Propulsion Plant Operations, Pneumatic Systems, Project Coordination, and Personnel Management. Recruited, hired, trained, evaluated, and counseled front desk and housekeeping personnel in accordance with state and federal employment regulations. Evaluated and improved operational procedures during a period of significant downsizing and change within the corporate travel industry. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Ensure proper hygiene of workers, cleanliness of the restaurant, and compliance with all applicable health standards. Experience Summary: More than twenty-five years of experience in restaurant and banquet management, including personalized customer service, cost control, service and staff development. Work closely with the partners and local banks regarding an annual line of credits and terms and conditions. Assisted in the redesign of the course and earned the distinction of test store for the new training techniques. Summary : A highly talented Hotel Manager with huge experience in efficiently checking guest in/out of the Hotel. Negotiated rates with corporate entities related to extended stay contracts. Supervising divisional performance during multiple complex evolutions requiring coordination with other divisions within the ship and outside agencies requiring hundreds of man-hours for accomplishment. Managing front office/all departments and staff for an AAA Four-diamond resort with 200+ rooms and private villas. Leads the executive committee team in the development and implementation of hotelwide strategies. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Skills : Life Licensed, AP/AR , Audits ,Excel, PowerPoint, Outlook, etc. Managing operations and maximizing the profitability of these 103 rooms limited service hotel. Complete responsibility for the 24x7 operation of the hotel, including staff scheduling, payroll, procedure optimization, and implementation, training program development, disciplinary actions, interviewing and hiring activities. Include the official title of each position, the name and location of the company or business, the dates of your employment, and at least three descriptions of your duties. Business and development meetings shared product knowledge with customers while making personal recommendations. Monitors guest satisfaction through contact with guests and the use of feedback on Trip Advisor, Medallia and other such platforms. Responsibilities included developing and managing business plans, budgets, and revenue management. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Led and directed team members on effective methods, operations and procedures. Maintaining accountability for over $150,000 worth of repair parts and laboratory equipment. The General manager oversees the local managers and employees, sets policies and procedures, creates and maintains budgets, coordinates with local management, evaluates employee performance, reviews cost analysis, develops strategies for the company, oversees key projects, supports other departments, assists in budget planning, oversees capital expenditures, and ensures smooth workflow within the organization. Ensuring overall maintenance of the facility and execution of preventive maintenance. Summary : 9 years of experience as a General Manager. General Manager; 2016 to present Hartford Hotel, Burbank, CA. Prepared budgets and financial planning for the hotel. Developed a strong background in taking customer documentation to determine items required, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations. Ensured all front desk employees were trained and efficient with new systems and procedures, developed and facilitated training materials. General Managers are accountable for the overall operations of the company. If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager of a convenience store chain have something in common, but are different at large. Quality Hotel - Coventry ASSISTANT HOTEL MANAGER Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the hotel. Provides a hands-on management technique by adapting to challenges and providing the utmost customer service. Order materials on a site by site basis identify potential risks and develop mitigation plans for lead construction manager provide information on a daily conference call to project manager on project progress. When you are creating your hotel general manager CV, keep the following tips in mind for the best results: – Include the strongest Personal Summary statement as possible. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. Maintains standards as directed by the Clarion Brand. Home. Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, regional and Hilton Standard policies and procedures. We are looking for a Hotel Assistant General Manager/Guest Services Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. Attended weekly meeting with revenue management to position the hotel with a strong market share. Supervising a division of six personnel during two operational readiness safeguard examinations, receiving exceptional marks on both. Managed and monitored all monthly inventor of supplies and equipment for all departments. Work closely with reservations and marketing to control strategic room blocks and the facilitation of room services to guests. Responsible for the hiring, coaching, and discipline of employees Created, implemented, and maintained a work environment that promoted teamwork and enfostered mutual respect, performance feedback, employee recognition, departmental monthly meetings, employee incentives. Ensured purchases made were within budget and by approved vendors. Budget planning and development for the year, consistently deliver of forecasting projections and variance reports at the end of the month. The general managers should be excellent communicators and be outstanding negotiators too. Responded to guest concerns and ensured satisfaction. Able to translate critical information for inputting accurately into database programs and have gained in-depth knowledge of transcribing dictations and preparing correspondence. Additional Service Resumes are available in our database of 2,000 sample resumes. Developed and implemented training strategies for new and existing employees focusing on industry operational techniques, including two sales programs in conjunction with atlas van lines for use in the national cod market. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Hands-on professional that enjoys new challenges. Resume for hotel general manager. Inspected and documented repairs and improvements, ensuring cleanliness and overall appeal or the property. Worked directly with a regional sales office to coordinate sales and marketing and meet occupancy objectives. Hired, trained, scheduled, managed and monitored staff performance ensuring high service standards and adherence with all company policies and procedures. 474+ FREE RESUME Templates - Download Now Microsoft Word (DOC), Adobe Photoshop (PSD), Adobe InDesign (INDD & IDML), Apple (MAC) Pages, Microsoft Publisher, Adobe Illustrator (AI) The scope of the responsibility given by the company to the manager 2. Led the food and beverage, housekeeping and front desk efforts within the hotel. Maintained contact with clients and assisted in developing procedures to identify and track value-added services. Maintain close relationships with contractors to ensure a good working environment. Summary : Versatile Hotel supervisor trained in hospitality who thrives in dynamic, challenging and fast-paced professional environments. Earned trust and generated a fully functional and engaged board of governors. Longevity is key. Ensuring every department head was aware of operational goals and provided with the necessary tools. Summary : 14 years of extensive experience as a General Manager. Hire, train, motivate, evaluate and manage staff to ensure superior guest service in a 995 room resort. HOTEL GENERAL MANAGER. Objective : Motivated professional with experience in customer relations, sales and management. Seeking To obtain a position in an industry that can utilize my skills, strengths, knowledge, and experience to grow together. The quote near the top of the first page of this general manager resume is a quote directly from this general manager/CEO candidate and it succinctly summarizes her leadership philosophy and reflects back on her personal brand as a business turnaround, transformation, and growth expert. Hotel General Manager Resume Examples Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Performs data entry processes into predefined databases. Hotel Manager Resume. General manager CV template Author: www.dayjob.com Subject: CV template example for a general manager. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. Home. Manage, coordinate and direct the activities of hotel operations, Bell Department, Business Center, Concierge, Housekeeping, PBX department, Retail, Room Service, VIP Services, and Valet. Objective : 2 years of experience as a General Manager is looking to earn an opportunity to perform challenging construction management responsibilities for wireless and wireline infrastructure deployments in the telecommunications industry. Experience More than twenty-five years of experience in restaurant and banquet management, including personalized customer service, cost control, service and staff development. Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision. You can specifically create the job experience section of your resume by highlighting the hotel general manager duties and responsibilities shared above. Responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership. Performed daily site visits to inspect safety practices and ensure timely construction progress and adherence to quality requirements. Ensuring the execution of the restaurants overall human resources programs. Creating and establishing a training program to enhance employee knowledge of best practices resulting in the improvement of guest satisfaction analyzed monthly p&l with detailed critique. Ensured the environment in the restaurant supports core values of honor, integrity seeking knowledge and having fun. Employed vast industry experience to create and implement short and long-term strategic plans that effectively marketed and promoted the hotel to the external community, improving revenue growth. Monitored purchasing, storage, preparation, cooking, handling and serving of all food and beverage products to ensure correct recipe, portion and specification standards. Conducted both group training and 1:1 mentoring on software platforms to ensure the realization of operational efficiencies. Summary : 10+ years of experience as a General Manager. These general manager job descriptions will help you write your resume. Accountable for training all new hires, resulting in a strong guest service team. Responsible for the hiring, training and evaluation of the hotel staff to include, front desk, housekeeping and breakfast servers. Set up a target and achieved sales and profits. Summary : 11 years of experience as a General Manager. Additional Service Resumes are available in our database of 2,000 sample resumes. Facilitated month-end closing processes, invoicing, journal entries and account reconciliations. Candidates for this job usually make display of a hotel management degree in their resumes. The first example shows an entry-level candidate, and the second shows a mid-career professional. A degree in hotel, hospitality, business administration or the related field is commonly seen in most of the resumes. Summary : Hotel General Manager with over 7+ years progressive experience in strategic planning, improving operational efficiency, team building and project management for the Hospitality industry. Headline : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Hotel XXXXXXXX: Varanasi, INDIA, Oct 2009 to till date Position: General Manager HOTEL XXXXXX: XXXX, INDIA, Oct 2007 to Sep 2009. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Motivation and celebrated " wins" used networking opportunities to create successful, on-going business relationships. Perform tasks such as staffing, purchasing, receiving, developing menu, training, inventory control and cooking. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. Direct and coordinate with the Director, Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility. Resume Examples. Summary : Enthusiastic and hard-working Restaurant General Manager with a winning attitude and desire to deliver exceptional dining with 23 years of vast experience. Education requirements vary greatly based on industry and employer, but a professional General Manager Resume highlights a Master?s degree in Business administration. The operations of the business where the manager will practice his / her expertise 4. As the division's maintenance coordinator, scheduling and tracking all maintenance items for the division, ensuring that all were completed in a timely manner and within the highest keeping of navy standards. Skills : Executive And Administrative Assistance, Market Research, Office Management, Familiar With Macromatix And Similar Programs, and Familiar With Multiple POS Stystems. Writing a great Hotel Manager resume is an important step in your job search journey. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Assertive and enthusiastic, with extensive knowledge of hotel and an unsurpassed worth ethic. Mentor, team-builder and determined worker with experience from entry to supervisor level professionals. Recruited to bring strategy, organizational structure, and sophisticated customer service to jump-start flat revenue and expand market share. Identified operational processes inefficiencies and recommended necessary improvements. Ensured optimal restaurant financial results, outstanding guest service and food quality, while providing the restaurant management and co-worker team with opportunities for everyone to be successful. How to write Experience Section in Manager Resume, How to present Skills Section in Manager Resume, How to write Education Section in Manager Resume. 4 votes Reyna Kuphal. Weekly review of a $100,000 annual marketing budget focused on search engine optimization and pay per click client experience management; team development and management; client satisfaction surveys; social media marketing campaigns; direct mail; webinars; and industry trade shows. Seeking a challenging position which will provide me with the opportunity to make a difference and to grow professionally. Skills : Familiar With Macromatix And Similar Programs., Familiar With Multiple POS Systems, Quickbooks, Microsoft Publisher, Microsoft Office Suite, and Excel. Ultimately charged with control of sales, expenses, inventory, purchasing, receiving, customer relations, accounts receivables, and maintenance of equipment and facilities. Carry out all policies and prepare reports established by Hilton and the General Manager; conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation. Review monthly financial results with partners and identify opportunities to improve profitability. Manager. Skills : Hotel Management, Revenue Management. Therefore, building a good resume will make your impression perfect. Efficient in handling all the clerical works and strong computer experience with a working knowledge of MS Word/Excel. Conduct performance/salary reviews, problem resolution, discipline and termination of employees Interviewed, hired and trained employees; planned, assigned, and directed work; appraised performance; rewarded and disciplined employees; addressed complaints and resolved problems. Completed site punch walks notifying any and all deficiencies and scheduling their correction with contractors. Oversaw reservations received from direct calls and provided room availability information to Expedia. Home. Supervise procurement, documentation, updating and maintenance of records computer network and automation. Manages day-to-day operations of the hotel; plans and organizes work schedules, communicates goals and objectives to managers and staff, complies with and advises staff of hotel policies, guidelines and procedures. Maintaining an on-going system for the recruitment, development, recognition, and retention of store management and crew. Position: General Manager XXXXXXXXX’S THE GRAND: XXX, INDIA, Oct 2006 to Sep 2007. As the division's calibration coordinator, scheduling and tracking all equipment requiring calibration, ensuring all equipment was calibrated within all calibration dates. Implementing a PM plan to elevate guest's perception and value for the hotel. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Ensured that all guest-related issues are resolved in a timely manner consistent without a brand, its goals, and guests satisfaction objectives. Director for the sleek, stylish and quietly elegant hotel, demonstrated leadership and exceptional customer service to guests, employees, sales accounts, tour operators, local community representatives, vendors and competitors. Develop your own resume using the framework of this general manager resume sample. Use facts and figures to support your competencies and accomplishments. Inspect hotel rooms to ensure cleanliness and room updates. Implementing revenue strategies through the analysis of statistical information for the maximization of revenue opportunities. Top 5 hotel general manager cover letter samples 1. Responsible for the accounting department, including financial reporting, cash, accounts payable, accounts receivable, payroll, intercompany, fixed assets, and operational/cost accounting. Skills : Microsoft Office, Quickbooks, Customer Service, Windows XP, Computer, Management, Server, Documentation, Communications, Project Management, and Business Analysis. Management, Executive And Administrative Assistance, Market Research, Office Management, And Human Resource Organizational. Create property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line. Planned and executed the implementation and management of a new network computerized reservation and online booking system that improved efficiency and service standards. Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. Leveraged and analyzed performance reports to devise marketing strategies to drive increased business. General Manager (Hotel) Resume. Whether you’re a retail GM or a writing a hotel general manager resume, get the work history section right. Hotel General Manager Resume Sample. Provide guidance on growth strategies to board of owners that enabled the hotel to become the #2 hotel in Los Gatos on TripAdvisor. Headline : Highly motivated and detailed oriented, committed to exceeding all objectives of employer and self. Highly skilled at increasing productivity through detailed cost analysis. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Keywords: general manager CV template, project management, customer facing, job description, Created Date: 1/1/2004 12:42:24 AM Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. A resume is the best way to demonstrate why you are the perfect candidate for the position because it provides your relevant skills and experience. Demonstrating effective managerial skills by proactively taking the lead, ensuring guest experience a memorable stay, and that all Resort's standards are withheld. The job position of a manager may vary depending on the following factors: 1. Responded to, and resolved any guest complaints or issues in a timely manner to maintain guest satisfaction. If you’ve had the experience of working as a general manager at a hotel and are writing a resume for a new job, you can apply the job description sample provided above in making the your resume. As our general manager resume sample shows, your experience section should detail the responsibilities of prior jobs. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. The job description of the hotel manager varies depending on the size of the organization, but the most common duties listed in the Hotel Manager Resume include – supervising employees of all levels like kitchen staff, office employees, maids, receptionist etc; planning activities, managing budgets, developing efficient marketing strategy, dealing with maintenance issues, inspecting facilities periodically and collaborating with external sources like travel agencies, event planners and suppliers. 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