ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Musician's Friend Customer Service. thats why i spend my money elsewhere, horrible company. Try offering an outbound phone call, but only if you and the customer try solving it by email first and fail. Of course their customer support on the phone were very nice, informative, and answered all my questions all the way up to my purchase. By RobB, 59 minutes ago in Hamer Fan Club Messageboard. They let your customers know you care about their experience with your company and that you will respond to their concerns. So when my son wanted a new Ibanez guitar, I trusted no one but them to supply. No one has ever had your back in the way Musician's Friend does. What are the opening times for Musicians Friend? Log in now and set up alerts to stay on … A large portion of your customers will use it to get in touch with you. I was charged for the product, and although the charge is Pending and on a Hold from MF until they ship, If i decided to purchase elsewhere, i can't without further delays, until the hold from MF is removed, i cancel my order, or until they ship upon which they will remove the hold and charge.. I won't go into the abstract/ethical reasons here, but I just didn't receive the usual level of competent service that I get from Musicians Friend. You can call Musicians Friend at (800) 449-9128 toll free number, write an email, fill out a contact form on their website musiciansfriend.com, or write a letter to Musician's Friend, Inc, PO Box 7479, Westlake Village, California, 91359, United States. With an enormous selection of instruments and musical accessories you can get your music up and running with absolute ease. Once they went to Bain Capital - they became GARBAGE. However, I never received my order and they made no attempt to send it. If you need assistance, please contact us. I would like to commend your staff and employees for their wonderful customer service. Is Musicians Friend open on the weekends? I ordered on a Friday night and by Tuesday evening I was playing my flawless, perfectly packaged, brand new guitar. The best offer today is a 5% Off coupon code. Priority access to sales and events (can you say Musician’s Friend coupon?!) They've always beat everyone else on price. - Read reviews for some of our best stores. SAME THING. Before saying it, I heard the guy whisper quietly "oh fk". Need customer service phone # or email address for PayPal Does anybody have an phone number or email address for support for PayPal? Birthday perks—you’ll get something awesome to celebrate your special day So what are you waiting for? How do I contact Customer Service? Musicians Friend is rated 2.0 based on Musicians friend is truly a musicians best friend when it comes to finding gear. Email to a Friend; Report Inappropriate Content Aug-21-2020 06:21 AM Aug-21-2020 06:21 AM. I figured I'd just have to ride it out now, and I'm so glad I did. Me being the review guru I am, I decided since it had been so long I would check their ratings (after the purchase, I know silly). and with the shipping it says 3-5 days. He offered me the tracking info and gave me a direct line to get in contact. If y'all read this I hope and someone calls me thanks have a nice thank you. We are here to support our customers in their time of need. They literally call you and send you emails about every single thing you look at or add to your cart. No response to my emails. Complete scammers. Consumers complaining about Musician's Friend most frequently mention customer service, guitar center and credit card problems. Our thoughts are with those affected by natural disasters. Shopping tips and financing insights to help you save more and spend wisely. Promotions and discounts from our retail partners. I see what you've been seeing. I'm about to make an expensive purchase from Musicians Friend and before I do, I'd like to hear about your experience with this company. Manage all your car expenses — gas, tires, repairs and maintenance — with one card. Then 16$ tax. Be Aware, there website is definitely unreliably & off the rails when it comes to updating what's in stock or not.. Have not received item ordered. You can contact Musicians Friend at any time to place and order or ask a question through the following ways: Mailing Address Musician's Friend, Inc. P.O. Ordered an instrument, it arrived with grubby fingerprints all over it, no power supply and the accessories weren't in the original packaging. You can find contact details for Musician's Friend above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … I ordered right then. Musicians Friend's Best Toll-Free/800 Customer Phone Number. 4. Customer service was painfully slow. When I called to ask what was going on the customer service tried to extort more money out me saying I had to pay another $220.00 on top of the full price I already paid or else they wouldn't send me anything. Do not order from here you place an order thinkinh they have the item you want next thing you know they say we are out of stock we should be getting them end of july 2020 we are in mid june. For some reason, we all have things we think we should say because they’ve been said so many times to us before, but at some point, they become trite. I have been on the phone waiting to speak to a rep at least three times. Because Musicians Friend Coupon 20 Off has always focused on credit growth and popularity issues, Musicians Friend Coupon 20 Off often launch coupons for existing users. If you have any questions or concerns, please do not hesitate to contact us. Definitely not a friend to this musician. Over a million locations. 252 reviews. So to solve this I contact their customer service via chat and the 'expert' lady disconnects after a few questions because she didn't want to answer them. This was my first, and last order. Purchased strings (which we all know when you need them, you need them.) Musician's Friend has a consumer rating of 2.04 stars from 174 reviews indicating that most customers are generally dissatisfied with their purchases. Essentially they took my money and never produced the product I ordered. I have never had a bad buy. With Autopay, your payment will automatically be deducted from your bank account each month on your payment due date. Everything for your home — from floors to décor. I was very disheartened, for many reasons. ... Alerts are one-way communications via email or text message about your account. Alerts are one-way communications via email or text message about your account. I finally had to tell the to just straight up $#*! They then disconnected on me, Never again. How quickly does Musicians Friend respond to customer queries? I recently ordered a Maschine MK3 on July 1st, Item was listed as IN-Stock and Available to ship on there website, so i decided to purchase, since i recently purchased & received a Focusrite Audio Interface without any issues prior.. I don't knkw what happened but they are trash now. Sweetwater was sold out of the Taylor I wanted, so I got on MF m's app and it said in stock!! I've been dealing with Musicians Friend for a while now. Now, I didn't have to deal with customer service, but on SUNDAY I repeat SUNDAY I recieved a call from Rick my "gear advisor" who left a message and email to make sure that everything was going smoothly with my order. Fill out the form below and well get in touch … I thoroughly enjoyed the "Stupid Deal of the Day" for years, but Musicians Friend recently stopped shipping anything to Canada, so they are useless to me. Ordered an open box Player Strat and some accessories. Imagine my shock and disappointment when we received a so-called "open box" used guitar that I did not order, and also was damaged- very noticeably!! Musician’s Friend is a destination for musical instruments, exclusive content, and helpful information on how to get the sound you’re after. You guys suck ass! 8 days have gone by, I have no idea where the items that they actually shipped are because UPS says the gave them to USPS, USPS says they haven't received them. days to get a mail, in which they just told me that they cancelled my purchase because of insufficent billing information. Avoid at all costs. Email Us Our knowledgeable staff and service team would love to help with any questions or problems you may have. If there ever was a problem, it was swiftly and easily rectified. I told them they have a rotten system and they will not be getting my business again. If you have any questions or concerns, please do not hesitate to contact us. Notify your customers when they are placing an order they you guys are out of stock or that the order is a backup order. ALERT: Communication for customers impacted by Coronavirus (COVID-19). Log in now and set up alerts to stay on top of your account and to track your daily spending. Horror stories of packages coming beaten up and recycling restock items, customer service being terrible... etc.. etc.. Musicians Friend Adopting Sweetwater Customer Service Protocals? I ordered on a Friday night and by Tuesday evening I was playing my flawless, perfectly packaged, brand new guitar. I've been loyal to this company for over 15 years. And they told me to just rebuy it with no guarantee of when the item would actually ship. I spent over 1200$ on an order for my sons birthday. It's such a shame because I grew up ordering from this company with many great experiences but ever since being bought out by Guitar Center, it's absolutely horrid. Philip Thomas. Yahoo questions? I sent complain in and still have not heard anything back from after the person holler at me about a snare drum. Email:
[email protected] The USPS tracking site says that the package is not in their possession and this after placing my order one week ago. Then I have to cancel because they billed my credit card. This online store sucks. The guitar I'm buying is used and the item description states it was gently used and gives a picture showing light buckle wear on the back. The rep said that it would just say "backorder" for days and then cancel automatically. I got an email during the night saying the JHS pedal was cancelled with no explanation. After snagging a Marshall stack, I even had to just pick up a new guitar with it. And the shaft was stuck, making it almost impossible to use. This is Musicians Friend's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Musicians Friend agent. When I finally did make a purchase, the "in stock and ready to ship" items took over two weeks to finally leave their warehouse. Seriously ! Searching for your issue or question this way can reveal the answer without having to send an email at all. Here's how it happened... 15 years ago I started ordering from MF and never had an issue. Musician's Friend is no friend at … I have an email receipt showing payment and screen shot of my bank account showing they took my money. 108 Musician's Friend reviews. Zero communication, extremely poor customer service and unbelievably long shipping times. As much as 46 percent users will pick it when dealing with a business.. It’s also an integral part of any multi channel customer service … Just got off the phone with customer service and they told me the label had just been created. ... How do I contact Customer Service? One card. VIP customer service 6. Accessories shipped the next day except for the JHS pedal I ordered. Securely manage and pay your account. Waited 5 weeks from them to THEN CANCEL MY ORDER ... turned out they NEVER had the items in stock. Didn't offer to see if the drum can fix all it needed was a small part. Customer service response templates are often used to save time and achieve standardization. Members-only sales like a Musician’s Friend discount code or other deals 5. Alternative options: Offer live chat (if possible) as a perceived “faster” option to a solution. After purchasing a software (which they advertise as 'delivered within a few hours into your mailbox'), I had to wait 7(!) I thought coustomer was always right but that's not true. I'll never use them again. They've got free shipping, free tech support, easy payment plans, and the most knowledgable sales staff in the industry. I figured that was just an isolated incident until I ordered an Ahead Spinal G drum throne. Email:
[email protected] How do I return something to Musicians Friend? MF sent me a throne with no tags and a photocopied instruction sheet. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place. Never again. Orders ship promptly and free of charge. promises shipping in 5-8 days, kept saying it would ship the next day cancelled after they couldnt ship an instock guitar within 8 days. … I am getting several phone calls a week now asking if I need any new gear. Of the 4 way(s) to get in touch with Musicians Friend, customers like you claim that the best one is the 800-391-8762 option. I have called customer service twice and asked to be removed from their calling list, but I received another today, Sunday, at 8am. I placed an order and paid in full. If you received your card with a sticker on the front of it, you will need to call the number listed on the sticker to verify your information and activate your account. Check out these 14 Musicians Friend coupons including promo codes and free shipping deals for December 2020. Placed order two weeks ago. Beware of their "bait and switch" Stupid Deal of the Day. The customer service phrases you’ll want to avoid usually involve fall into one of three categories: They’re cliché. 8 customer service phrases to avoid. After 2 bad experiences in the last 2 years, I will never order from them again. Sterling realized there was a need for a contact service, so he opened an office upstairs in the Whisky a GoGo. Canadian musicians go elsewhere! I've purchased from them over the years, and haven't ran into issues until now, after checkout, i noticed the item status was originally "Processing" was now put on a "Backorder" when originally ordering and upon checkout, said the item was in stock and would be shipped using standard ground. Musicians Friend Adopting Sweetwater Customer Service Protocals? I called customer service and got an RA# and returned the pedal on the same day I received it. Contacted customer support, they told me the back ordered items are a month out, and they couldn't tell me anything about the items that shipped except to give me the tracking number that I already have. It has been 7 so far. Musicians Friend used to be one of the… Musicians Friend used to be one of the places to go for New Music gear. Sure, I could return it and wait for another one to be shipped. If you are an existing customer, you can use the promotional code it recommends in exchange for a discount on the item. So I get a little panic in my stomach. Most recently, they cancelled my order aftet two months of waiting for an item on backorder. The payment will be the amount you select: either the Statement Balance, the Total Minimum Payment Due or a self-selected (other) amount. Please people, go shop else where because this e-commerce store sure as heck aint it. Get help and support for all things Synchrony. They have the friendliest customer service i have ever had the pleasure to deal with. I ask if there's anything they can do, and they say they can offer a 7% discount on a new guitar... that's not good service. On one item, they overcharged me by 100$. How do I get a refund from Musicians Friend? I ordered a brand new PDP snare drum and they shipped me a returned drum with a damaged lug. When I bought them it said all items were "IN STOCK". Customer service responses are email and other online communications that address customer concerns. Search for the item you have a question about in the same search bar that you used to find the customer service email address. Musician's Friend ranks 25th among Instrument sites. Rarely is an item not in stock. By distributing flyers on the Sunset Strip and posting ads in music stores, a large number of musicians and bands soon began connecting at the new referral service. off after 5 calls and 3 emails in 48 hours. STAY AWAY. I have ordered successfully from Musicians Friend for a few years now. Guess I won't be seeing it for another week. But I'm done with them. Check the reviews for one of our staff pick businesses. How does that happen. For the first time ever, the customer service was answered by an overseas call center. The one I brought back. i ordered another guitar. Musicians Friend Customer Service Contact Info. To help, here are 13 customizable templates. Not anymore. My receipt was emailed and shows price of item at 205$. They’re tone-deaf. I wouldn't normally ask for a freebie but after two months of this nonsense and zero customer service I'm ready to stop doing business with Musicians Friend altogether and put my experience on social media and several review platforms. Our reviews are aggregated from multiple sources to give you the best overview about musiciansfriend.com. As of this writing, I still have not received my order. Ordered gear and it never came. Site is a mess - you NEVER know if items are ACTUALLY IN STOCK or not. Trying to get a hold of someone to change my order....no one answers the phone.....and no customer service e-mail address either. came with a pickup that doesnt work so great, ok stuff happens, i order a strap, never shows, up, they take forever to reply to me, then when i ask a refund they never reply for weeks. Sweetwater is one of the largest pro audio dealers in the world, offering a huge selection of music instruments and audio gear. And the drum would have been fixed. Email is still one of the major customer service channels. I've bought tons of stuff from "musicians friend" over the years. They were there for me since I started playing guitar and I've bought from them whenever I could over the years. Buy from your local shop instead. Musician's Friend. Smart features and free tools to help you get the most from your Synchrony credit card. It's really annoying. From this page you can easily access all the possible contact information options for Musicians Friend as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. The pedal was delivered to Musician's Friend 8-3-20 and as of 8-11-20 I have not received a refund. I ask about the guitar, and the same thing has happened, only it's just saying "backorder". I've looked all over on this website and can't find any! Sign up here. But I no longer trusted MF; it was too obvious they were selling returned products as brand new. Every Ahead product I ever purchased came with tags for warranty and product info. Box 7479 Westlake Village CA 91359 Telephone Number: (800) 449-9128 Get 24/7 live expert help with your Yahoo needs—from email and passwords, technical questions, mobile email and more. I had to call my credit card company and dispute the charge. (Proof in attachment) Never buying anything from them ever again. Impossible to get customer service. My friend and I visited your store recently to look for a tube amp repair, to browse for cymbals, and possibly new guitar amps. How is their shipping and customer service? Get everything from expert gear advice to the best price when you call our Gear Heads at 877-880-5907. Filing a dispute with bank. When you do send an email that it would just say `` backorder '' it recommends in exchange a... 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Generally dissatisfied with their purchases Friend complaints should be directed to their musicians friend customer service email! Ex to your cart i ordered a brand new service phrases you ll! Thanks have a rotten system and they shipped me a throne with no guarantee of when the item will it! Bain Capital - they became GARBAGE a huge selection of instruments and audio gear minutes ago in Hamer Fan Messageboard. Said in stock '' service team would love to help you save and.